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Chrysler Repurchase Lemon Law
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Understanding Chrysler Lemon Law
Even the most diligent car buyer sometimes can’t keep from buying a lemon. FCA (Fiat Chrysler Automobiles) offers a Chrysler Buyback Program to reassure purchasers that they can potentially receive a replacement vehicle or buyback should a car be deemed a lemon. Part of learning about Chrysler’s Buyback Program is how your state’s lemon laws work, because those will influence how you pursue your claim. Plus, you can discover how a Chrysler lemon law attorney can help you get the compensation you deserve for your defective vehicle.
Why People Like Owning Chrysler Cars and Trucks
Chrysler vehicles give people great value because they get comfort and functionality together. Families especially like these cars and trucks because they are reasonably priced. Jeep is a favorite due to the ability to go off-road and do so in style. Many drivers also want that “off-road” mystique and drive Jeeps in town.
RAM trucks over the years have become part of Americana. Almost everyone has seen them in typical farm and commercial roles, where the trucks are pushed to their limits on a daily basis. They are a practical choice for those who value performance and durability.
Reported Chrysler Problems
Chrysler, through its buyback program (which is governed by state lemon laws) will consider consumers’ lemon law claims. These are some of the most serious problems that have been reported affecting Chrysler vehicles:
Battery Fire Risk in Pacifica Hybrid
From 2017-2023, various Pacifica Hybrid minivans were recalled. It was detected that some serious problems existed in the high-voltage battery pack. Those problems were deemed to be potential causes of fires, and could cause fires even when the vehicle was parked and turned off. This issue was addressed in a 2024 recall. It was traced to damaged battery cells or improper fasteners.
In lemon law rationale, if a vehicle is at risk for randomly catching fire, this satisfies the criteria of significant impairment to its safety and usability. If the defect continues presenting itself (it cannot be fixed after multiple repair attempts), it could qualify as a lemon law defect. A lemon law lawyer could potentially pursue a claim for this problem.
Transmission Issues Causing Engine Shutdown
From 2017-2023, a number of Chrysler Pacifica Hybrid models were reported to exhibit sudden engine shutdowns. They were found to have faulty transmission wiring connectors. This issue was addressed in a 2023 recall. Since this issue could potentially cause the vehicle to stall while driving, the risk of accidents can be a possible problem.
Under lemon law grounds, one of the safety problem criteria that could potentially be part of a claim is stalling. One of the main points that Chrysler lemon law lawyers will review is if the issue persists, (meaning it continues unresolved after a reasonable number of repair attempts). If the problem is substantial, and can’t be fixed, it may qualify for a buyback or replacement claim.
Jeep
Battery Fire Risk in Wrangler 4xe
Not every electric vehicle problem has to do with loss of power due to battery or charging failures. Sometimes, such as in 2021-2023, problems with battery packs and fires ensue. Reports were received that some Jeep Wrangler 4xe Plug-In Hybrid Electric Vehicles (PHEVs) had problems with their high-voltage battery packs. The problem was addressed in a 2023 recall. Since this issue could potentially lead to fires even when the vehicle is parked and the ignition is off, it is a major safety problem.
Lemon law definitions state that problems that can cause fires are a severe safety risk. If this problem is persistent (meaning it is unfixable after multiple repair attempts, the number of which is prescribed by your state), it may qualify for a replacement or buyback claim.
Steering Control Loss in Grand Cherokee
It has been reported that certain Jeep Grand Cherokee and Grand Cherokee L models in 2021-2023 had problems with the upper control arm ball joint and steering knuckle. A recall addressed this in 2024. Drivers can experience loss of steering control, heightening the risk of a crash.
Under lemon law definitions, losing steering control can potentially qualify as a serious safety problem. Should the problem continue (persist after the state’s prescribed number of repair attempts allotted to the manufacturer), a lemon law claim could potentially be filed.
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RAM
Rearview Camera Malfunction
Being unable to safely view surroundings can be a potential problem that could lead to a lemon law claim. It was reported that certain 2022-2023 RAM 1500 trucks were recalled in 2023. This was due to a software glitch. The problem caused issues that may prevent the rearview camera image from displaying properly. Such a lowering of visibility gives drivers poor views when they are moving in reverse.
Under lemon law rationale, a defect that potentially poses a safety hazard can possibly be one that qualifies for a claim. This can be true especially if the problem is ongoing (meaning it persists even though the vehicle has been taken for repairs, and cannot be fixed).
Steering Column Control Module Defect Affecting Airbag Deployment
In 2024 a RAM airbag deployment recall occurred. Some 2023-2024 RAM 1500 trucks were recalled due to a defect in the steering column control module. It was discovered that this issue was caused by improper welding. The problem can result in the driver’s airbag not deploying in an accident.
A defect that prevents the airbag from deploying is a severe safety concern. Lemon law definitions say that persistent (cannot be fixed after multiple repairs) problems that potentially cause unsafe conditions, may qualify for a lemon law claim.
For more information on arbitration and other frequently asked lemon law questions, click here
Additional Issues That Could Lead to Chrysler Lemon Law Claims
Infotainment System Failures that Persist
Not every vehicle problem involves the engine, transmission, or brakes. A good example of this was in 2023 to 2025. Some Chrysler vehicles had unusual problems with their infotainment systems. Some drivers have said the systems rebooted unexpectedly. Other car owners said their screens froze. Additional Chrysler owners mentioned that they could not connect to smartphones and other devices. These kinds of failures can pose safety risks. That is due to drivers potentially not being able to navigate or use hands-free calling.
Under lemon law definitions, some of these issues can be classed as substantial. The reason is that the problems may cause safety risks. These can be severe enough to possibly qualify for a lemon law claim.
Transmission Slipping and Delays
There are some Chrysler models from 2023 and 2025 that have problems with slipping gears, delayed shifting, or even complete failure to engage. Lemon laws state that a substantial defect that severely impacts usability and safety can potentially qualify for a claim. One of the main issues these problems can cause is stalling in traffic. All these problems can potentially be severe enough to qualify the vehicle as a lemon.
State Lemon Laws and Filing Your Chrysler Buyback Claim
What must happen first is your vehicle must qualify as a lemon due to its substantial defect.
Definition of a Lemon
Key point: Your vehicle needs to fulfill the requirements of the state's lemon law to qualify as a lemon. By qualifying as such, you will have the opportunity to receive a refund or replacement vehicle from Chrysler.
State Lemon Law Core Principles
A vehicle must exhibit a substantial defect that severely impacts its use, safety or value. This has to be a persistent defect that cannot be fixed over a reasonable number of repair attempts. The definition of reasonable varies state to state. This is usually 3-4 repair attempts, and as few as one repair attempt, in some cases, if the issue is safety-related.
Steps Involved for Filing the Claim
- Chryslermust be notified in writing regarding the claim. The notice describing the defect(s) has to be made within a specific timeframe, such as the first year of ownership or certain mileage specifications (your state lemon laws determine this). Chrysler receives a reasonable time frame to repair the problem (again, your state will define how many repair attempts are allowed).
- If the defects remain unfixable, you may file a claim with Chrysler. Doing this will put you into a process to pursue a buyback or a replacement vehicle.
The Claim Process that Chrysler Lemon Law Lawyers Follow
An attorney builds your case through the lemon law process to prove its validity and so it will stand up to objections from the manufacturer. The attorney achieves this by:
- Determining that the Vehicle is a Lemon and Preparing for Manufacturer Responses
Per the lemon definition, your vehicle’s defect must be substantial, and severely impact its use, safety or value.
It’s possible that Chrysler may not accept that your car is a lemon. It may claim that the defect is not severe, or maybe even caused by owner negligence. A lemon law attorney is aware of the potential for manufacturers to evade or dismiss claims, and builds the case to withstand scrutiny and challenges.
- Organization and Presentation of Your Case
The success of your claim depends on the attorney building a strong case that proves that your vehicle’s defect is substantial. Organization of repair orders and other documents, plus expert testimony, will allow Chrysler lemon law lawyers to present a timeline showing your vehicle’s history of problems, and how the dealer was unable to fix it.
- State and Federal Law Knowledge
A lemon law attorney will protect your rights with state and federal laws, such as the Magnuson-Moss Warranty Act. Sometimes one or the other, or both, avenues will be used to pursue your claim.
- Your Legal Rights to Associated Costs
In addition to a replacement vehicle or refund, your attorney can determine if your state law provides for recovering associated costs such as rental cars, towing and other expenses related to your lemon law claim.
Paths to Compensation in Chrysler Lemon Law Cases
An attorney is recommended to pursue a Chrysler Buyback Program claim because each of these avenues requires its own set of skills, and also experience anticipating and countering the challenges brought by the manufacturer.
- Negotiating a settlement: Most lemon law cases are settled out of court. An experienced lawyer will counter the manufacturer, should Chrysler try to minimize or deny your claim.
- Pursuing arbitration: Some vehicle owners choose arbitration, as it can often provide a faster process than a court case. Sometimes arbitration can be required by certain states. Your lawyer can represent you in your hearing. You are not bound by the arbiter’s decision, but the manufacturer is. If you aren’t satisfied with the outcome, you can still sue Chrysler.
- Lawsuit against the manufacturer: If a settlement or arbitration does not provide the result you’re seeking, the next step is suing Chrysler. Your Chrysler lemon law attorney will build your case and represent you to give you the best opportunity to win against the manufacturer.
Allen Stewart, P.C: Expert Chrysler Buyback Program Representation
If your Chrysler exhibits a substantial defect that is severely affecting your use of the vehicle, or its safety or value, please contact Allen Stewart, P.C. We provide years of experience representing clients against every car manufacturer, including Chrysler.
The Difference Between Consumer Protection Lawyers and Chrysler Lemon Law Lawyers
You may wonder if any consumer protection lawyer is sufficient to represent you in a lemon law case. Lemon law is a specialized discipline, and lemon law attorneys offer you an advantage in pursuit of your Chrysler buyback. Your lemon law case involves time-sensitive, complex processes and requires the experience only a lemon law attorney can provide.
You Pay Nothing Out of Pocket
Your Chrysler buyback or replacement vehicle will be the successful outcome of a lot of frustration and effort on your part. One thing you won’t have to worry about is affording a lawyer. Most state laws require the manufacturer to pay the consumer’s legal fees when they win their lemon law case. The federal Magnuson-Moss Warranty Act includes this provision, as well.
Contact Allen Stewart, P.C. for expert lemon law claim representation. Thanks to federal law, our clients pay nothing out of pocket, so contact us now (866-440-2460) for your free consultation or contact us online.
Chrysler Lemon Law FAQs
What exactly is the Chrysler Buyback Program, and how does it work? -
Chrysler (via parent company Stellantis) does not offer a company-run lemon law buyback program. The manufacturer operates within state lemon laws. Each state has its own lemon laws that a lemon law attorney can help you navigate to pursue your claim.
How do I qualify for a Chrysler Lemon Law claim or buyback? +
Your vehicle must be classified as a lemon. This is done by following your state’s lemon laws. The main criteria are that the vehicle must exhibit a substantial defect, that persists, severely impacts the use, value, or safety of the vehicle, and is unfixable after the prescribed number of “reasonable” repair attempts. Each state defines its number of “reasonable” repair attempts; often 3–4. In some cases, safety-related defects require 1–2 repair attempts.
What steps should I take before contacting Chrysler about a buyback? +
It’s recommended that you consult a lemon law attorney first. The attorney will determine if your defective vehicle qualifies as a lemon under state law. They also have experience working with all manufacturers, including Chrysler, regarding buyback claims. Most lemon law attorneys provide free consultations, and the manufacturer is responsible for your legal fees when you win your case.
How should I formally notify Chrysler of my intent to pursue a buyback? +
The manufacturer must be notified in writing. A lemon law attorney can perform this notification for you to ensure it is documented and handled properly; the usual method is by certified mail.
What happens after Chrysler receives my notice? +
Usually, the protocol is that the vehicle manufacturer gets a prescribed period of time to perform one final repair attempt. If that repair attempt fails, your lemon law attorney can file your claim against Chrysler.
What obstacles should I be aware of during the buyback process? +
One obstacle is not having sufficient evidence to support your claim. Share your evidence (repair records, correspondence, photos, videos, call records, and other documentation) with your attorney. If there are any gaps, the attorney will let you know. They will also bring in expert testimony, if needed.
The other main point that will need attention is potentially dealing with Chrysler denying or trying to avoid your claim. Lemon law attorneys are experienced with these tactics and will advise you how they will deal with these challenges, to protect your rights.
Which Chrysler models are most commonly involved in Lemon Law claims? +
Pacifica Hybrid, Wrangler 4xe, Grand Cherokee, and RAM 1500 are some of the models involved in lemon law claims. This is not to say that these models are overall poor models; however, there are a number of reported claims involving them.
What specific defects frequently trigger claims? +
Battery fire risks, steering control problems, rearview camera malfunctions, steering column issues, infotainment system issues, and transmission slippage problems are some defects that trigger lemon law claims.
If I bought a certified pre-owned Chrysler under warranty, can I still file a claim? +
Yes, you usually can file a claim under these circumstances. The defect must be substantial, and severely impact the use, value, or safety of the vehicle. The defect must persist and be unfixable per your state’s defined “reasonable number” of repair attempts allotted to the manufacturer. Consult a lemon law attorney for specifics pertaining to your particular case.
Do I need an attorney, and who bears the cost? +
To have the best opportunity to secure maximum compensation for your lemon law claim, it’s recommended to work with an attorney. The attorney’s years of experience gaining compensation for clients from all manufacturers, including Chrysler, is important to help you receive a positive resolution to your case. State and federal law provide that the manufacturer (in this case, Chrysler) will pay your legal fees when you win your lemon law case.
What remedies are available under Chrysler Lemon Law? +
Most often, consumers will seek a replacement vehicle or a Chrysler buyback, which is similar to a refund, but includes a set amount deducted for your usage of the vehicle. Under the buyback you can receive, in addition to the purchase price (or lease payments), finance charges (includes interest on the loan), and your attorney’s fees. Your state provides the calculations for a buyback. Consult your lemon law attorney for details specific to your situation.
Can I also be reimbursed for towing or rental expenses? +
Yes, you can be, in many cases, reimbursed for these expenses. Ask your attorney about these provisions under your state’s lemon laws.
Are “use allowances” always deducted in buyback offers? +
Yes, these allowances are what the manufacturer is entitled to deduct. This accounts for the time you owned and used the vehicle before the defect was reported to Chrysler.
Are Chrysler buybacks taking longer to process? +
Varying buyback timelines have been noted with Chrysler buybacks in the last few years. Often, the process takes at least six months, and backlogs at Chrysler, along with other delays, can cause the buyback process to take a year or more. Working with a lemon law attorney can put you in the best position to navigate these processing obstacles.
How much can mileage deductions affect your buyback value? +
A common formula (your state’s may differ), is:
Mileage Offset = (Purchase price of vehicle) × (Number of miles driven at first repair attempt ÷ vehicle’s potential lifetime number of miles)
Have your lemon law attorney describe your state’s formula to you. Often the formula follows the example provided above.
Do consumers tend to tolerate delays or push for arbitration? +
Reports online mention that consumers often push for settlements and may prefer arbitration to litigation to try for a faster resolution. Consult a lemon law attorney for the best path for your situation.
What is the Chrysler Buyback Program, and how does it differ from state lemon law remedies? +
Chrysler (via parent company Stellantis) does offer a buyback program. It operates as directed by each state’s lemon laws. Each state dictates how your claim should be filed and pursued.
Do Chrysler buybacks apply to leased vehicles or only to purchases? +
Yes, they apply to leased vehicles as well as purchased vehicles. Each state has its own lemon law provisions. Your lemon law attorney will help you navigate the rules applicable to your situation in your state.
How many repair attempts or how many days in the shop does it usually take before a vehicle qualifies? +
This varies by state. Often it is 3-4 repair attempts or a total of 30 days in the shop as part of the qualification for your vehicle to be classified as a lemon. Consult a lemon law attorney for the laws in your state. The defect must be substantial, persistent, and unfixable per your state’s definition of “reasonable number” of repair attempts.
Can pre-existing or used Chrysler vehicles be eligible for a buyback? +
Yes, but usually only if the defect began while the vehicle was still under the manufacturer’s warranty or a certified pre-owned warranty. A lemon law attorney can definitively determine your eligibility for a buyback.
What paperwork and service records do I need to file a successful Chrysler lemon law claim? +
Present your repair records and any correspondence with the dealer or manufacturer to a lemon law attorney. The attorney will review what you have, and your warranty, and let you know how you can proceed. The lawyer can get expert testimony to help support your case against the manufacturer.
How long does a Chrysler lemon-law buyback usually take from filing to payment? +
It can vary from six months to a year or more. Working with a lemon law attorney can put you in the best position to navigate the process and provide you with negotiation experience to help expedite your resolution.
Will Chrysler offer a replacement vehicle or only a refund? How is the repurchase amount calculated? +
Usually you can choose between a buyback or replacement vehicle. Each state has its own formula for the repurchase amount. There is a deduction for the amount of time you used the vehicle before the defect was reported.
Do I need a lemon law attorney, or can I handle a Chrysler buyback myself? +
Due to a lemon law attorney’s experience winning compensation for consumers vs. vehicle manufacturers, you have the best opportunity to gain maximum compensation when you have the attorney pursue your claim. It can be especially beneficial to work with an attorney that has experience winning compensation from Chrysler.